Someone wrote in [personal profile] ysabetwordsmith 2021-06-27 08:54 pm (UTC)

Re: Thoughts

>>There has always been pressure on retail and customer service personnel to do a lot of emotional labor to make others happy.<<

Discussed in the comments for letter #1 [How to Handle a Creep at Someone Else's Workplace] here:

https://www.askamanager.org/2021/06/how-to-handle-a-creep-at-someone-elses-workplace-should-i-return-to-the-office-if-im-immunocompromised-and-more.html

>>What's new is the increasing amount of tools available to bosses to spy on employees and pressure them to meet those demands...<<

What bothers me is these demands are often things the worker has no control over.

Take timers at the drive-through: it is the worker's responsibility to make the times low, but the worker has no control over if the customer is still thinking, is having an argument with their kids, refuses to move because they are mad they can't use a coupon, etc.


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